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South Australia Administration Coordinator

Job Description

SUMMARY INFORMATION

Job Title: South Australia Administration Coordinator

Reports to: SA State Manager

Location of Job: Adelaide on Kaurna Land

Appointment type: Permanent Part time (0.4 FTE; 15 hours per week)

 

Musica Viva Australia’s Purpose

Musica Viva Australia exists to make music feel extraordinary, for everyone.

Musica Viva Australia’s Vision

An Australia where chamber music thrives and where all people of all ages, cultures and communities have access to and learn to appreciate the vital role of music in building a stronger and more creative world.

Musica Viva Australia’s Mission

We commission and co-create new Australian works, provide opportunities for individuals and companies to connect with each other, and foster collaboration by providing a bridge across the music education, Australian and international chamber music sectors.

About the Role

The position reports to the South Australian State Manager and works closely with the South Australian State Coordinator. The team is the face of Musica Viva Australia (MVA) in South Australia and this position is expected to develop and sustain working relationships with stakeholders including teachers, subscribers, donors, and artists in the delivery of MVA programs in South Australia.

The team also works in consultation with the Marketing, Concerts, Education, Finance and Development teams in the national office and this role plays a vital part in building and maintaining productive and trusted professional relationships with individuals from those teams.

KEY RESPONSIBILITIES

The key areas of responsibility for this role are as follows:

  • Provide reliable logistical and operational support for Musica Viva Australia concerts in South Australia, including venue setup, staffing the ticket desk and providing a professional presence consistent with the Musica Viva Australia brand.
  • In conjunction with State and National Office colleagues, coordinate and deliver state-based MVAIS telemarketing activity.
  • Communicate with schools via phone and email to provide excellent customer service and to support the achievement of state sales targets for Musica Viva Australia in Schools’ education programs.
  • Coordinate concert invitations, RSVPs and ticketing.
  • Update the company’s CRM (Tessitura) with relevant information regarding SA concert patrons and stakeholders. Note: full training in Tessitura is provided.
  • Process school bookings in Tessitura and assist with invoice processing and payment.
  • Provide general administration support for the SA office.
  • Assist with event coordination.
  • Collate data for budget reporting and funding acquittals, including good news stories and customer feedback.

Organisational Responsibilities

  • Maintain healthy work relationships with volunteers and other staff members.
  • Attend meetings as required.
  • Contribute to regular and ongoing quality improvement and funder-required accreditation activities.
  • Participate in professional and performance development activities and remain up-to-date on current knowledge and skills related to the position.
  • Take reasonable care for your own health and safety and for the health and safety of anyone else who may be affected by your acts or omissions at the workplace.
  • Hold a valid Working with Children Check. MVA will cover the cost of obtaining or renewing the check.
  • Maintain the highest ethical standards, confidentiality and cultural awareness when dealing with others.
  • Adhere to workplace policies, procedures, and systems, as amended from time to time, in particular those that address workplace health and safety, anti-discrimination, bullying and harassment and privacy.
  • Contribute to the overall well-being of the organisation and avoid participation in any activity that might be harmful to the good operation, health, or reputation of the organization.
  • In addition to the duties outlined above, the position holder is also required to perform such other duties as may be directed, provided these are within their competency or training, from time to time.

Knowledge, Skills, Qualifications & Abilities

  • Proven interpersonal skills with strong experience in customer service and sales.
  • Proven ability to work, in person and remotely, with minimal supervision as part of a productive, flexible, and harmonious team environment.
  • Strong organisational and administration skills.
  • Ability to interpret data and use it to inform planning and process improvement.
  • Capacity to work flexibly, incorporating out of office hours work where required and occasional interstate and intrastate travel.
  • Proficiency in CRM database programs and Microsoft Office suite of programs. Experience with Tessitura is desirable.
  • Well-presented, demonstrating confidence and a passion for the arts and education.
  • Experience working in or understanding of the education and/or the arts sectors and knowledge of the South Australian education and arts landscape.
  • Current full driver’s licence desirable.

 

To apply:

Send your resume and a letter (maximum 2 pages) introducing yourself and addressing the knowledge, skills, qualifications and abilities detailed above to jobs@musicaviva.com.au.

Note: In the subject of the email add the following code SASAC24 and your full name. Applications not including this code may not be correctly processed.

For an informal chat about the roles and MVA please contact Sandra Taylor by email staylor@musicviva.com.au mailto: or Jennifer McCleary People & Culture Manager by email jmccleary@musicaviva.com.au

Please include a well written and appropriately detailed covering letter, as applications lacking appropriate information may not be considered. Please ensure the application is sent straight to our jobs email address jobs@musicaviva.com.au with the correct job code quoted in the email subject line.

Musica Viva Australia is a family friendly and flexible employer committed to equity and inclusion. We welcome and encourage applications from First Nations people, people who identify as having disability, people who identify as LGBTIQA+, and people from culturally and linguistically diverse backgrounds.

If at any stage of the process you require any adjustments due to disability or having access needs please let us know.

Applications: We are actively assessing applications as they arrive. Don't miss out on this great opportunity—apply now!